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Full Support. Always available
At RM On Demand® we are proud of the service we offer our customers. Our guarantee has no 'ifs' no 'buts' and no 'get out clauses'. It is a full service guarantee that says:
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We will respond to your enquiry on the day you contact us or on the next business day.
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If you invest in RM On Demand® we'll have the system implemented and in place for you within 14-days (usually much quicker).
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Our comiitment is to give 24x 7 access and we guarantee the system will be available for more than 95% of the time. We will advise you of any planned outage well in advance.
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Our product will make your organisation easily certified as 100% Standards compliant.
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A Support Center integrates standard support methodologies to effectively manage critical issues.
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Our dedicated support line is available from 8:30am-5:00pm EST with mobile availability outside of normal business hours.
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